PRIVACY NOTICE

Last Updated: 01/01/24

This Privacy Notice for Hey Frankie, LLC (doing business as Hey Frankie) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

- Visit our website at http://www.HeyFrankie.com, or any website of ours that links to this Privacy Notice

- Engage with us in other related ways, including any sales, marketing, or events

If you have questions about the privacy policy feel free to email hello@heyfrankie.com.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find more details about any of these topics by using our table of contents below.

Summary:

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, your choices, and the products and features you use. [Learn more about personal information you disclose to us.]
• Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions (e.g., racial or ethnic origins, sexual orientation, religious beliefs). We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. [Learn more about how we process your information.]
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. [Learn more about when and with whom we share your personal information.]
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure. [Learn more about how we keep your information safe.]
• What are your rights? Depending on where you are located, applicable privacy law may grant you certain rights regarding your personal information. [Learn more about your privacy rights.]
• How do you exercise your rights? The easiest way is by visiting https://www.heyfrankie.com/contact or contacting us directly. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with the information we collect? Review the full Privacy Notice below.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:
The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the products and features you use. The personal information we collect may include:

• Names
• Phone numbers
• Email addresses

Sensitive Information:
We do not process sensitive information.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information may not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, location, and information about how and when you use our Services. This information is primarily needed for security and internal analytics.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data: Service-related, diagnostic, usage, and performance information automatically collected when you access or use our Services.
• Device Data: Information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data: Information about your device’s location. You can opt out by disabling location settings on your device.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information with your consent for other purposes.

We process your personal information for various reasons, depending on how you interact with our Services, including:

• To respond to user inquiries and offer support.
• To send administrative information.
• To enable user-to-user communications.
• To send marketing and promotional communications (if in accordance with your preferences).
• To evaluate and improve our Services, products, marketing, and your overall experience.
• To identify usage trends.
• To determine the effectiveness of our marketing campaigns.
• To comply with our legal obligations.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in Canada, we may process your information with your express or implied consent. You can withdraw your consent at any time. In some exceptional cases, we may process your information without consent if permitted by law.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with certain third parties.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of our business.
• Business Partners: With business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar technologies (like web beacons and pixels) to collect information and improve your experience. Third parties may also use these technologies for advertising and analytics purposes. For more details, see our Cookie Notice.

Google Analytics: We may use Google Analytics to analyze usage of our Services. You can opt out by visiting https://tools.google.com/dlpage/gaoptout.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in with a social media account, we may have access to certain information about you.

If you use a social media login to access our Services, we may receive your profile information from that social media provider. We use the information only as described in this Privacy Notice. Review the privacy notices of your social media providers for more details.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

Once we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If this is not possible (e.g., due to backup archives), we will store it securely until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

Although we take steps to protect your information, no electronic transmission or storage can be guaranteed 100% secure. Access the Services in a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18 or that you are the parent/guardian of a minor using the Services with consent. If we learn we have collected personal information from children under 18, we will delete it. Contact us at hello@heyfrankie.com if you are aware of any such data.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your region, you may have certain rights regarding your personal information.

You may have the right to request access, correction, erasure, restriction, or portability of your personal information, and to object to or opt out of certain processing. To make such a request, contact us at https://www.heyfrankie.com/contact.

If we rely on your consent to process your personal information, you may withdraw it at any time. You can also unsubscribe from marketing communications at any time by following the instructions in our communications or contacting us.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track (DNT) browser signals. If an online tracking standard is adopted, we will follow it and update this Privacy Notice accordingly.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of certain U.S. states, you may have specific privacy rights.

You may have the right to request access to your personal information, correct inaccuracies, obtain a copy, request deletion, and opt out of certain data processing activities. You can exercise these rights by contacting us at https://www.heyfrankie.com/contact or hello@heyfrankie.com.

We do not sell or share your personal information. If we decline your request, you may appeal our decision by contacting us. If your appeal is denied, you may submit a complaint to your state attorney general.

For details on California’s "Shine The Light" law and other state-specific rights, please refer to the full Privacy Notice.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. When we do, we will revise the "Last Updated" date. If we make material changes, we may notify you directly. We encourage you to review this Privacy Notice frequently.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments, you may email us at hello@heyfrankie.com or contact us at:

Hey Frankie, LLC
2823 Providence Road #152
Charlotte, NC 28211
United States

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You may have the right to request access to, review, update, or delete your personal information. You may also withdraw your consent to our processing of your personal information. These rights may be limited by applicable law. To make a request, please visit: https://www.heyfrankie.com/contact.

Thank you for taking the time to review our Privacy Notice.

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